Understanding Your Bill
UAMS is committed to helping patients and families with our billing process. We also work with patients to help them get health care benefits if they have no insurance or are underinsured.
If you have questions about your bill, you can send a secure message to our customer service team any time through MyChart.
Or call us:
501-614-2160 or 1-800-422-3963
8 a.m. to 3:30 p.m. — Monday through Friday
Information UAMS Needs From You
First of all, to ensure that your billing is accurate and correct, we need have correct and current information about you. This information should include:
- Your name, address and telephone number
- The name, address and telephone number of the person responsible for the bill
- The name of your insurance company, group number, plan numbers and other identification numbers
- Claims filing address and your insurance company’s telephone number
Please bring your most current insurance cards to every visit!
About Your Bill
Our patients are expected to pay deductibles, co-payments or other applicable charges at the time of service. As a patient, you may be asked to resolve outstanding account balances prior to treatment.
You will receive one bill that includes your changes from UAMS Medical Center and charges from UAMS Medical College Physicians Group
Your hospital and outpatient clinic charges, as well as physician and other professional charges, will be billed to you and your insurance company by UAMS Medical Center. These charges may include room charges, supplies, drugs, nursing care and the technical portion of lab, radiology and other procedures. Additional fees for services may include services provided by your clinic physician, attending physician in the hospital, consulting physicians, radiologist, pathologist, anesthesiologist and other medical professionals.
Your first bill will typically show total charges before insurance has paid and, later, a statement for any balance remaining after insurance pays. You will receive a follow-up notice every 30 days until the account is paid in full or placed with a collection agency. Please contact Customer Service if you have questions about your account or statement or if you cannot pay the balance in full.
Customer Service
P.O. Box 215420
Little Rock, AR 72225
501-614-2160 or 1-800-422-3963
You will receive a monthly statement from UAMS as long as you have a balance or financial activity on your account. If you cannot pay the balance in full or make the minimum payment reflected on your statement, please call Customer Service to discuss a monthly payment plan.
Payment Methods Accepted by UAMS
- VISA
- Mastercard
- American Express
- Discover Card
- Check
- Money Order
- Cash (when paid in person)