Our patients are expected to pay deductibles, co-payments or other applicable charges at the time of service. As a patient, you may be asked to resolve outstanding account balances prior to treatment.
You will receive one bill that includes your charges from UAMS Medical Center and charges from UAMS Medical College Physicians Group
Your hospital and outpatient clinic charges, as well as physician and other professional charges, will be billed to you and your insurance company by UAMS Medical Center. These charges may include:
- Room charges
- Supplies
- Drugs
- Nursing care
- Lab, radiology and other procedures
Additional fees for services may include services provided by your clinic physician, attending physician in the hospital, consulting physicians, radiologists, pathologists, anesthesiologists and other medical professionals.
Providing Correct Billing Information
The best action you can take as a patient to ensure that your billing is accurate and correct is to make sure that UAMS has correct and current information about you. This information should include:
- Your name/address/telephone number.
- The name/address/telephone number of the person responsible for the bill.
- The name of your insurance company, group number, plan numbers and other identification numbers.
- Claims filing address and your insurance company’s telephone number.
Please bring your most current insurance cards to every visit.
Once You Receive a Bill
Your first bill will typically show total charges before insurance has paid and, later, a statement for any balance remaining after insurance pays. You will receive a follow-up notice every 30 days until the account is paid in full or placed with a collection agency.
You will receive a monthly statement from UAMS as long as you have a balance or financial activity on your account.
Payment Methods Accepted by UAMS
- VISA
- Mastercard
- American Express
- Discover Card
- Check
- Money Order
- Cash (when paid in person)
Billing Questions
If you have questions about your bill, you can send a secure message to our customer service team any time through MyChart. You can also call us at 501-614-2160 or 1-800-422-3963 8 a.m. to 4:30 p.m., Monday through Friday. Our customer service team will work with you if you:
- Cannot pay the balance in full
- Cannot make the minimum payment reflected on your statement
- Have questions about your account
Our mailing address is:
Customer Service
P.O. Box 215420
Little Rock, AR 72225
501-614-2160 or 1-800-422-3963