At UAMS, we want to create a place that promotes healing, learning and active patient and family participation in the healing process. The Patient and Family Resource Center, located on the first floor of our hospital near the Lobby Cafe, is another way that we are trying to make it easier when you or a loved one is in the hospital.
A volunteer concierge, who is knowledgeable of resources within the hospital, city and state, is available to provide information to you. Patient educators are also on call to answer any questions you may have and provide resource materials. You also have access to health information Web sites, connection to the UAMS library, books and pamphlets.
The center is also a place for you to reconnect with your office if you need to. In our center, you have access to:
- Three computer work stations
- Video conferencing phone (for anyone with hearing impairments)
- Copier
- Fax machine/printer
Whether you need to know where to find your records or need a place to stay while you are here, you can find out what you need to know at the center. This is also a place to make connections with case coordination, pastoral care and other services or programs to make you and your family members’ stay as comfortable as possible.
This room also serves as a quiet place to come and put your feet up and read a book. There are games and puzzles available if you are looking for an activity to keep you occupied. It is also a place where your family can come together and talk without being in a hospital room. You can even confer with the doctor or a chaplain there.