Specialty Pharmacy (Part of the Outpatient Pharmacy)

The UAMS Specialty Pharmacy is located within the UAMS Health Outpatient Pharmacy. We are here to help you get the very best results from your high-cost or complicated medicines, known as specialty medications and we have made getting access to these medications easy and affordable! We accept prescriptions from all UAMS Health providers. Your healthcare provider and specialty pharmacist will work together to take care of you during your treatment.

As a patient, you can expect:

• Help with insurance issues and financial assistance
• 24/7 access to a pharmacist 365 days a year
• Individualized care that focuses on your needs and expectations
• Medication education (both oral and written) that you can understand and a personal resource available to discuss any questions
• Regular follow up by a specialty pharmacist to be sure you are getting the most from your treatment
• Monthly refill reminders to be sure you have your medicine when you need it

Please call us at our specialty pharmacy number above or email specialtypharmacyservices@uams.edu with any questions you may have.

Specialty Medications

The term “specialty medication” can be defined many ways. Specialty medications usually are very expensive or require close monitoring. Because of their cost, insurers require additional steps to be taken in order to provide the medication. These steps may include:

1. Prior authorizations: This means that your doctor must tell the insurance company why they are using the medication.
2. Step therapy: This means that you have tried other drugs for your condition and they have not worked or no longer work for you.
3. On label use: This means that the drug is being used for a condition approved by the US Food and Drug Administration (FDA).
4. High co-pays: This means that your insurance company makes you pay a large part of the cost of the drug. Our service will work on your behalf to reduce this cost.

It is important to us that you are able to access the medications your doctor prescribes for you. We will do everything we can to make this happen. We have access to many specialty medications, and we will do our best to provide you with the medicine you need. Sometimes the makers of specialty medications limit which pharmacies can carry their drugs. This is called limited distribution. Your insurance may also require you to use a certain specialty pharmacy. If we are unable to fill your specialty medication prescription, we will work with the specialty pharmacy your insurance prefers to make sure you receive the care you need. Our pharmacists and coordinators will work on your behalf with the insurance company and assistance programs even if we do not fill the medication at our pharmacy. All UAMS patients are our patients and we are here for you. Do not hesitate to call if we can be of service.

Medication Delivery

As a patient enrolled in the Specialty Pharmacy at UAMS, you are able to have your medication(s) shipped to an address of your choice for free. You may also pick up your medication(s) at the Outpatient Pharmacy. Employees are encouraged to have prescriptions delivered to their desk or work location. UAMS Employees, learn more online or call our main number for more information on delivery services.

Specialty Pharmacy Team

Our clinical specialty pharmacists work in the clinic with your doctor and serve as a resource for physicians and patients. They have expert knowledge about specialty medications and are available 24 hours a day, 7 days a week to answer questions.

Our specialty pharmacy coordinators work to ensure that you have your medications when you need them by processing prior authorizations and helping to make your specialty medication more affordable using manufacturer or grant assistance. With monthly refill reminder calls, coordinators set up shipments or get refills ready for pick up in the UAMS Outpatient Pharmacy.

Our operations team works with our clinical specialty pharmacists and coordinators to seamlessly and accurately fill and ship your medications.

Meet our staff here!

Patient Satisfaction Survey

We are committed to providing high quality care to you and your loved ones. Please take the time to fill out the survey to help us improve our services:

Link to Patient Satisfaction Survey

Documents You May Need

Specialty Pharmacy Services Welcome Packet

Paquete de Bienvenida Servicios de Farmacia Especializada

Release Form

Prescription Information

You can drop off new prescriptions in person, or your healthcare provider can send new prescriptions electronically, call them in to the pharmacy, or fax them to us at the number listed above.

Our coordinators will contact you regularly to remind you that you are due for a medication refill. To request a refill from the the Specialty Pharmacy, call the Specialty Pharmacy phone number during business hours. Non-urgent refill requests after business hours will be responded to the next business day.