Information Specialist: Betty Jefferson, 686-6230
Client Services is staffed from 7:30 a.m. to 5:30 p.m. Monday through Friday. Information Specialists will assist clients with specimen location, add-on orders, reporting, transporting, troubleshooting, problem solving and general information about laboratory services at UAMS.
For questions of a technical nature, Client Services will refer the caller to the appropriate department personnel. Clients will be able to consult directly with medical technologists, laboratory medical directors and resident pathologists.
Objectives of the Client Services Division
- To improve the response time between the caller and access/availability of information requested
- To minimize the number of times a caller is transferred before an answer can be obtained
- To capture all calls in order to determine opportunities for process improvement
- To enhance the image of the Laboratory and Department as being responsive to and focused on the needs of our customers