Family Medical Center — Helena
1393 Highway 242 South
Helena, AR 72342
- 8 AM – 5 PM
- 8 AM – 5 PM
- 8 AM – 5 PM
- 8 AM – 5 PM
- 8 AM – 5 PM
When you or a family member gets sick after our clinic is closed, if you call us the next morning, we will do our best to give you a same day or next day appointment. Walk-ins are also welcome, and we will work you in as quickly as we can. If this is an emergency, please call 911 or go to the closest emergency room.
Before Coming to UAMS
If you have any symptoms of COVID-19, think you may have been exposed to someone with COVID-19, or have tested positive for COVID-19, call the UAMS appointment center at (501) 686-8000 to reschedule your appointment. You may also ask if your appointment can be done by phone or video.
Get more information about symptoms to look for.
What to Expect at Your Appointment
UAMS has safety measures in place to protect our patients and employees. Everyone who comes to UAMS is required to wear a mask and pass a health screening before entering the building. You will also have your temperature taken. Please wear a clean mask to your clinic visit, and do not remove it until asked to do so by a UAMS employee.
Learn more about the safety measures we are taking.
Outpatient Visitor Guidelines
Patients must come to their visit alone. A friend or family member may come to an appointment only if the patient is under 18 or is not mentally or physically able to go to the appointment alone. You are welcome to include a friend or family member in your appointment by phone or video chat.
If you need a wheelchair from your car to your appointment, transport staff is available. Contact your clinic and they will help to arrange this for you.
Please visit our COVID-19 resources to learn more about what to expect at your appointment.
About Family Medical Center — Helena
The UAMS East Family Medical Center provides many services for all ages. We treat acute and chronic conditions, including asthma, diabetes, hypertension and arthritis. Our providers are educated on the latest treatments available and will provide personalized care to you and your family members.
We are able to perform minor surgical procedures in clinic and provide adult and pediatric immunizations. Our clinic uses a local diagnostic lab and other support services.
- St. Francis
Patients from Mississippi are welcome!
The UAMS East Family Medical Center is affiliated with Helena Regional Medical Center and with the UAMS Medical Center.
If you need a prescription refilled, please call your pharmacy, and allow us 48 hours to process. If we need to see you before we can refill a prescription, we will call you. Prescriptions for new medicines, medicines prescribed by another doctor, controlled substances, or antibiotics will only be given during a scheduled appointment.
We do not prescribe pain medicines to anyone on a first visit to our clinic.
If you feel you need a narcotic, we will provide information on our opioid treatment program. If you agree to participate, you will be asked to sign an Opioid Treatment Agreement and we will do all we can to help you. We will ask for a urine sample on your first visit and on future visits, as needed. Our staff will monitor the Arkansas Prescription Monitoring Programs (ArPAP). To be accepted and remain in the Opioid Treatment Program, your doctor will review your past medical records, the ArPMP report, and results of your urine drug screens. You will be required to attend routine office visits and participate in the treatment plan in order to continue in the program.
We do not prescribe high-risk medicines, such as Benzodiazepines, muscle relaxers or hypnotics when we prescribe opioids.
If you have any questions, please call our clinic at 870-572-6507. We look forward to taking care of you, your family, and all your healthcare needs.
What to Bring to Your Appointment
Please fill out and bring all new patient forms with you to the clinic for your first visit. We will also need a copy of your driver’s license (or another photo ID) and a copy of your insurance cards.
For your first appointment, please check in 15 minutes before your appointment time. We will need to make sure we have your correct contact information, date of birth, address, a working phone number, and email, if you have one. We will need to verify your insurance. All co-payments and deductibles are due when you check in for your appointment.
Your first visit will be your longest visit, as we will need to enter your information into our Electronic Medical Record. This visit will include a physical exam and we will go over your medical history. Please bring with you all medicines that you take (in their original bottles), including prescriptions, over the counter, vitamins, and herbal supplements.
In an effort to keep our patients and health care workers safe, we are offering virtual visits and phone visits.
This service is available to both new and existing patients. Patients should call (870) 572-6507 to schedule a telemedicine appointment.
- Mon - Fri
- 8 AM – 4:30 PM
UAMS MyPortal is a patient portal that gives you free, secure 24-hour online access to your health information. You can see your lab/test results, request appointments and send messages to your doctor. Ask your clinic staff or nurse how to sign up for UAMS MyPortal.