Family Medical Center — Helena
1393 Highway 242 South
Helena, AR 72342
- Clinic Phone Number
- (870) 572-6507
- Clinic Fax Number
- (870) 572-6642
- Mon - Fri
- 8 a.m. – 5 p.m.
When you or a family member gets sick after our clinic is closed, patients can call the clinic number 870-572-6507, after hours, and reach a doctor on call. Walk-ins are also welcome, and we will work you in as quickly as we can. If this is an emergency, please call 911 or go to the closest emergency room.
If you have fever, cough or shortness of breath, do not come to UAMS or any other doctor’s office, urgent care clinic or emergency room without first calling and getting instructions.
If someone needs urgent medical care and could have been exposed to COVID-19, tell the operator when you call 911.
Outpatient Visitor Guidelines
Due to an increase in COVID-19 patients in Arkansas and across the country, UAMS is implementing new visiting policies for our clinics. Effective March 20, 2020, patients must come to their visit alone, unless there are special needs such as:
- Patients undergoing a procedure that requires a driver
- Minor patients
- Patients in a wheelchair who need assistance
Visitors must be 18 or older and pass a health screening before entering a UAMS building.
About Family Medical Center — Helena
The UAMS East Family Medical Center provides many services for all ages. We treat acute and chronic conditions, including asthma, diabetes, hypertension and arthritis. Our providers are educated on the latest treatments available and will provide personalized care to you and your family members.
We are able to perform minor surgical procedures in clinic and provide adult and pediatric immunizations. Our clinic uses a local diagnostic lab and other support services.
- St. Francis
Patients from Mississippi are welcome!
The UAMS East Family Medical Center is affiliated with Helena Regional Medical Center and with the UAMS Medical Center.
If you need a prescription refilled, please call your pharmacy, and allow us 48 hours to process. If we need to see you before we can refill a prescription, we will call you. Prescriptions for new medicines, medicines prescribed by another doctor, controlled substances, or antibiotics will only be given during a scheduled appointment.
We do not prescribe pain medicines to anyone on a first visit to our clinic.
If you feel you need a narcotic, we will provide information on our opioid treatment program. If you agree to participate, you will be asked to sign an Opioid Treatment Agreement and we will do all we can to help you. We will ask for a urine sample on your first visit and on future visits, as needed. Our staff will monitor the Arkansas Prescription Monitoring Programs (ArPAP). To be accepted and remain in the Opioid Treatment Program, your doctor will review your past medical records, the ArPMP report, and results of your urine drug screens. You will be required to attend routine office visits and participate in the treatment plan in order to continue in the program.
We do not prescribe high-risk medicines, such as Benzodiazepines, muscle relaxers or hypnotics when we prescribe opioids.
If you have any questions, please call our clinic at 870-572-6507. We look forward to taking care of you, your family, and all your healthcare needs.
What to Bring to Your Appointment
Please fill out and bring all new patient forms with you to the clinic for your first visit. We will also need a copy of your driver’s license (or another photo ID) and a copy of your insurance cards.
For your first appointment, please check in 15 minutes before your appointment time. We will need to make sure we have your correct contact information, date of birth, address, a working phone number, and email, if you have one. We will need to verify your insurance. All co-payments and deductibles are due when you check in for your appointment.
Your first visit will be your longest visit, as we will need to enter your information into our Electronic Medical Record. This visit will include a physical exam and we will go over your medical history. Please bring with you all medicines that you take (in their original bottles), including prescriptions, over the counter, vitamins, and herbal supplements.
UAMS MyPortal is a patient portal that gives you free, secure 24-hour online access to your health information. You can see your lab/test results, request appointments and send messages to your doctor. Ask your clinic staff or nurse how to sign up for UAMS MyPortal.