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Patient Rights 2017-01-28T09:42:02+00:00

Patient Rights

Derechos y Responsabilidades


UAMS Medical Center is committed to providing quality medical care to every patient. It is our policy to respect your individuality and dignity. We support your right to know about your medical condition and your right to participate in the decisions that affect your well-being. We have adopted the following regarding patient rights and responsibilities.

Your Rights

As a patient or when appropriate, the patient’s representative as allowed by law, you have the right:

  • To be treated with dignity and receive considerate care that is respectful of your personal beliefs and cultural and spiritual values;
  • To request and receive medically appropriate treatment and services within the Medical Center’s capacity and capabilities;
  • To be informed of the nature of your illness and treatment options, including potential risks, benefits, and alternatives, in terms you can understand;
  • To be involved in decisions about your medical care and treatment plan, including the right to refuse treatment;
  • To participate in the development and implementation of your medical care and treatment plan;
  • To receive information regarding outcomes of care, treatment and services;
  • To impartial medical care regardless of race, color, national origin, religion/cultural beliefs, sex, gender identity, sexual orientation, disability or financial status;
  • To an interpreter as necessary to understand all pertinent communications;
  • To have any restrictions on communications discussed with you;
  • To be free from any form of restraint as a means of coercion, discipline, convenience or retaliation by staff;
  • To be free from abuse or harassment;
  • To receive care in  a safe environment while maintaining your personal privacy;
  • To have your family or representative of your choice and your own physician notified of your admission to the hospital;
  • To the confidentiality of records about your care unless a disclosure is allowed by law;
  • To access your medical records within a reasonable time frame and have them explained unless restricted by law;
  • To know the names of your primary  physician and other practitioners providing your care;
  • To know that UAMS Medical Center is a teaching institution that participates in research;
  • To be informed and to give or withhold consent if our facility proposes to engage in or perform research associated with your care or treatment;
  • To expect reasonable continuity of care when appropriate and to be informed of available and realistic patient care options when care at our facility is no longer appropriate;
  • To obtain a full explanation of the bills related to your health care services;
  • To access state and community protective services;
  • To be involved in decisions about your medical care and receive information regarding outcomes of care, treatment and services;
  • To participate in the development and implementation of your treatment/care plan, discharge plan, and pain management plan;
  • To refuse treatment;
  • To exclude any or all family members from participating in your care decisions;
  • To formulate advance directives and have them followed;
  • To be involved with family and other decision-makers in resolving dilemmas about care decisions;
  • To pastoral counseling;
  • To appropriate assessment and management of your symptoms, including pain;
  • To express any concerns or grievances orally or in writing without fear of reprisal.


As a patient, or the patient’s representative as allowed by law, you or your designees have the responsibilities to:

  • Provide accurate information about your present illness and past medical history, including medications;
  • Ask questions when you do not understand information or instructions;
  • Participate as best you can in making decisions about your medical treatment and carry out the plan of care agreed upon by you and your caregivers;
  • Be respectful and considerate of others. Threats, verbal abuse, violence or harassment towards others will not be tolerated;
  • Observe facility policies and procedures, including those on patient safety;
  • Respect facility property and the property of other patients and caregivers;
  • Accept the financial obligations associated with your care and request financial assistance if needed;
  • Be reasonable in requests for medical treatment and other services.

To express any concerns about the service you are receiving, you may speak to any staff member or call the following: 501-296-1039 for a patient representative or 0 and ask for the administrator on call. If you wish to submit a written grievance, you may address it to:

Hospital Administration
4301 W. Markham, #557
Little Rock, AR 72205

We are committed to addressing your concerns in a timely manner.

You may also contact the following outside agencies about your concerns regardless of whether you have first used UAMS’ grievance process:

To contact the Arkansas Department of Health:
Phone: 501-661-2201 or 1-800-223-0340
Website: www.healthyarkansas.com
Mailing address: Arkansas Department of Health, 5800 West 10th – Suite 400, Little Rock, AR 72204-1704

To contact the Joint Commission:
Phone: 630-792-5642 or 1-800-994-6610
Fax: 630-792-5636
E-mail: complaint@jointcommission.org
Website: www.jointcommission.org
Mailing address: Office of Quality Monitoring, The Joint Commission, One Renaissance Blvd., Oakbrook Terrace, IL 60181

Medicare Beneficiary Complaints:
5700 Lombardo Center Drive, Suite 100
Seven Hills, OH 44131
Toll Free 1-844-430-9504

Additionally, in accordance with Title VI and VII of the Civil Rights Acts of 1964 and their implementing regulations UAMS will, directly or through contractual or other arrangements, admit and treat all persons without regard to race, color, creed, religion, sex or national origin in its provision of services and benefits, including assignments or transfers within the facility and referrals to or from the facility. Staff privileges are granted without regard to race, color or national origin (where appropriate).