Emergency Department Visitor Exception Guidelines

Last modified: April 13, 2020
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  • Visitors are not allowed for patients confirmed or suspected of having COVID-19.
  • All visitors must wear a mask (excluding N95 or other types of respirators) at all times. A UAMS mask will be provided if the visitor does not have one of their own.
  • All visitors must stay in the patient room at all times.
  • Visitors who do not follow these guidelines will be asked to leave UAMS and not allowed to return.

  1. Visitation in the Emergency Department is limited to:
    • ONE parent/guardian of a minor
    • ONE adult who provides comfort care/end-of-life decisions
    • ONE adult who supports a patient who would otherwise require a sitter.
  2. The charge nurse must be informed of any visitors in the department and the reason for their presence. The charge nurse must approve any exceptions to these allowed exceptions.
  3. If admission is ordered, the Assistant Director of Nursing (ADON) and/or Chief Medical Officer (CMO) will determine whether a visitor exception applies.
    1. If visitation is not approved, the ED visitor will be asked to leave UAMS.
    2. If visitation is approved, the ADON will enter one visitor name into the visitor exception log at the information desk in the main lobby of the hospital.
    3. The approved visitor must take the Parking 1 elevator to the hospital lobby to be screened and given a wristband.
  4. Visitors are not allowed to wait inside UAMS. They must wait in their car or leave the UAMS campus.
  5. Patients will have the opportunity to contact a family member by telephone or video. UAMS staff can also call family members on behalf of the patient.
  6. UAMS Patient Relations Coordinators are available from 8 am to 5 pm Monday through Friday and from 10 am to 5 pm on Saturday and Sunday to talk with visitors who would like more information about their visitation request. Patient Relations Coordinators are also available by phone after hours at 501-296-1039

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Some of these documents have been developed based on current needs and experiences. UAMS is an entity of the state which may have different requirements under federal and state law than your hospital, doctors, and other providers. This information is provided as a public service in response to continuing questions from various community providers. All information is subject to change as our response to this pandemic challenge continues. Consult your practice or facility leadership before adopting any practices or protocols provided here.