What to Expect at Your Clinic Appointment— Safety Measures

Last modified: June 17, 2020
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To make sure all our patients and employees are safe, UAMS has implemented the following precautions in our clinics:

  • Employees will wear masks.
  • Patients must wear a mask to their clinic visit. Do not take your mask off unless you are asked to by a UAMS employee.
  • Patients must come to their visit alone. A friend or family member may come to an appointment only if the patient is under 18 years old or is not mentally or physically able to go to the appointment alone.
  • Friends and family members may participate in appointments by phone or video chat.
  • UAMS has staff available to help patients with physical handicaps get to and from their appointment.
  • Everyone will be asked to clean their hands.
  • Everyone will be asked questions about travel and symptoms and will have their temperature taken before they can enter the clinic.
  • In many clinics, patients can return to their vehicle after checking in. UAMS staff will call your cell phone when a patient room is ready.
  • Waiting room furniture is arranged to promote social distancing.
  • UAMS will thoroughly clean equipment and rooms after each patient encounter.
  • Video and phone visits will be used when possible to cut down on the number of patients in the clinics while continuing to provide needed care.
  • Support groups and patient education are offered online. UAMS is committed to providing a safe environment for our patients and employees. Please call your clinic if you have any questions or concerns about your safety due to COVID-19.
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Some of these documents have been developed based on current needs and experiences. UAMS is an entity of the state which may have different requirements under federal and state law than your hospital, doctors, and other providers. This information is provided as a public service in response to continuing questions from various community providers. All information is subject to change as our response to this pandemic challenge continues. Consult your practice or facility leadership before adopting any practices or protocols provided here.